Policies: Privacy Policy, Terms of Use, SMS (Text Messaging)

Introduction

THESE TERMS ARE A LEGAL AND BINDING AGREEMENT BETWEEN YOU AND WHOLE CARE SOLUTIONS LLC, AND AS APPLICABLE ITS SUBSIDIARIES AND AFFILIATES (COLLECTIVELY “WE”, “US” OR “OUR”). THESE TERMS GOVERN YOUR USE OF THE ONLINE SERVICES, WHICH INCLUDES THE PROGRAMS, OFFERS, CONTENT, INFORMATION AND FEATURES MADE AVAILABLE THROUGH THE ONLINE SERVICES.

IF YOU DO NOT AGREE TO THESE TERMS, YOU SHOULD NOT USE THE SMS (TEXT MESSAGING) OR ONLINE SERVICES. IF YOU ARE DISSATISFIED WITH THE ONLINE SERVICES IN ANY WAY, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE ACCESSING AND USING THE ONLINE SERVICES.

The Online Services are not intended to be used by, or targeted to, anyone under the age of 18 years old. If you are under 18 years of age (or the legal age of majority if different in your jurisdiction), please be sure to read these Terms with your parent or guardian, as they must understand and agree to these Terms for you to use the Online Services.

Updates And Modifications

We reserve the right at any time, in our sole discretion and without liability to update, change, modify, or revise these Terms or the Online Services. Any changes will become effective upon posting to the Online Services, and to the extent permitted by law you waive any right you may have to receive specific notice of such changes. Your continued access to or use of the Online Services and its programs and offers after any such changes indicates your acceptance of the Terms. It is your responsibility to review the Terms regularly for updates and we recommend you review the Terms frequently.

Use Of Online Services

Subject to your compliance with the Terms, we authorize you to view and download the materials from the Online Services, under the condition that all the information, communications, software, scripting, photos, text, video, graphics, sounds, images and other materials and services found on the Online Services (individually and collectively, "Content") may not be copied, distributed, republished, uploaded, posted, publicly displayed, performed or transmitted, in any way, without our prior written consent, EXCEPT only for your personal, non-commercial use and provided that you retain all copyright and other proprietary notices contained in the original Content on any copies of the Content. For purposes of these Terms, any use of the Content on any other website or networked computer environment for any purpose is prohibited.

You agree to use the Online Services, inclusive of the Content, in accordance with these Terms and all applicable laws and regulations. You agree to remain courteous and respectful toward employees, contractors and agents of ours, and partners and other users of the Online Services.

You agree not to: (i) use the Online Services for any purpose prohibited by the Terms, including for any unlawful, fraudulent, or malicious purposes, or to further or solicit any such activity; (ii) modify, adapt, translate, or reverse engineer any portion of the Online Services; (iii) violate, infringe, or misappropriate the intellectual property, publicity, privacy, or other proprietary rights of ours, or any other person or entity; (iv) use the Online Services or any feature in any way that could disrupt, damage, disable, overburden, or impair it or its systems, servers, or networks; and/or (v) use the Online Services for any purpose that results in the commercial resale of our items without our prior written consent.

Text Messaging Disclaimer:

By opting into our text messaging program, you consent to receive marketing messages and offers from Whole Care Solutions LLC ("Whole Care Solutions") at the mobile number provided. Message and data rates may apply. You can unsubscribe from our text messages at any time by texting STOP to 818-210-3663. For help, text HELP to 818-210-3663 or contact us at info@wholecare.life or 818-210-3663. Your consent to receive text messages is not required as a condition of purchasing any goods or services.

Privacy Policy (HIPAA) 

Whole Care Solutions LLC ("Whole Care Solutions," "we," "us," or "our") is committed to protecting the privacy and confidentiality of personal and health information that we collect from individuals who access our website or use our medical case management services. This Privacy Policy outlines how we collect, use, and disclose personal and health information, particularly for members with Medi-Cal in California, and how we ensure compliance with the Health Insurance Portability and Accountability Act (HIPAA) and other relevant regulations.

1. Information We Collect:

We collect personal and health information from individuals who access our website or use our medical case management services, including but not limited to:

• Contact information (such as name, address, email address, and phone number)
• Demographic information (such as age, gender, and ethnicity)
• Health information (such as medical history, diagnoses, treatments, medications, and insurance information)
• Financial information (such as billing and payment details)
• Communications preferences
• Other information provided to us voluntarily

2. How We Use Your Information:

We use the personal and health information we collect for the following purposes:

• Providing medical case management services to our members
• Communicating with members about their health, appointments, and services
• Processing payments and billing for services rendered
• Responding to inquiries, requests, and feedback
• Complying with legal and regulatory requirements, including those under HIPAA

3. How We Disclose Your Information:

We may disclose personal and health information to the following parties for the purposes described in this Privacy Policy and as permitted by law, including HIPAA:

• Healthcare providers and professionals involved in your care
• Insurance companies and government agencies for billing and reimbursement purposes
• Service providers and contractors who assist us in providing our services
• Legal and regulatory authorities as required by law or to protect our rights
• Other third parties with your consent or as permitted by law

4. HIPAA Compliance:

We are committed to maintaining compliance with HIPAA regulations and protecting the privacy and security of protected health information (PHI). This includes implementing appropriate administrative, physical, and technical safeguards to ensure the confidentiality, integrity, and availability of PHI, as well as training our staff on HIPAA policies and procedures.

5. Your Rights:

Under HIPAA and other applicable laws, you have certain rights regarding your personal and health information, including the right to:

• Access and obtain a copy of your PHI
• Request amendments to your PHI if you believe it is inaccurate or incomplete
• Request restrictions on how your PHI is used and disclosed
• Request confidential communications of your PHI
• File complaints regarding HIPAA violations or our privacy practices

For more information about your rights or to exercise your rights, please contact us using the contact information provided below.

6. Data Security:

We take data security seriously and implement appropriate technical, administrative, and physical safeguards to protect personal and health information from unauthorized access, use, or disclosure.

7. Children's Privacy:

Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal or health information from children without parental consent.

8. Changes to this Privacy Policy:

We may update this Privacy Policy from time to time by posting the revised version on our website. Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

9. Contact Us:

If you have any questions or concerns about this Privacy Policy, our privacy practices, or our HIPAA compliance, please contact us at:

Whole Care Solutions LLC 

217 E. Alameda Ave. Suite 207 Burbank, CA 91502 

Email: info@wholecare.life

Phone: 818-210-3663

By accessing our website or using our services, you consent to the collection, use, and disclosure of your personal and health information as described in this Privacy Policy.

For more information, please review  Terms of Service at https://wholecare.life/terms-of-use.

At Whole Care Solutions, we value and respect your privacy. We want to assure you that we do not share your personal information with third parties for marketing or promotional purposes. Your personal data is handled with the utmost care and is only used to provide and improve our services. Whole Care Solutions does not share, sell, or lease user data. We are committed to maintaining your trust and safeguarding your personal information in accordance with all applicable privacy laws and regulations.

If you have any questions or concerns about our privacy practices, please feel free to contact us.

Whole Care Solutions LLC

217 E. Alameda Ave. Suite 207

Burbank, CA 91502

Email: info@wholecare.life

Phone: 818-210-3663